Refund Policy

Last updated: 15 October 2026

30-day money-back guarantee on every StoreEdit AI Pro plan. No reason needed, no forms.

1. Overview

Internet Wizard Ltd (“we”, “us”) offers a 30-day money-back guarantee on StoreEdit AI Pro subscriptions bought on storeeditai.com. If Pro is not right for your shop, we refund you in full. This policy should be read with our Terms and Conditions.

2. First purchase: 30 days

2.1 Who can ask

You can have a full refund if you ask within 30 calendar days of your first purchase, on any plan: Solo, Pro or Agency.

2.2 No conditions

You do not need to give a reason, show a fault or prove that you tried Pro. Ask, and we refund.

2.3 What you keep

Every change you applied to your shop stays as it is. We do not reach into your shop. Undo of what was applied keeps working while StoreEdit AI Pro stays installed, and the free StoreEdit AI keeps working in full.

3. Renewals: 14 days

3.1 A renewal you did not intend

If your subscription renewed and you did not mean to continue, ask within 14 calendar days of the renewal charge and we refund that renewal in full.

3.2 Reminders

We email you before each renewal. You can cancel at any time before it from My Account → Subscriptions, or by emailing us.

4. Launch and promotional prices

Subscriptions bought at a launch or promotional price have the same 30-day guarantee. If you are refunded and later buy again, the price of that day applies.

5. Summary

Situation	When to ask	Refund
First purchase	Within 30 days of purchase	Full
Renewal you did not intend	Within 14 days of the renewal charge	Full renewal amount
After those periods	—	No refund; your key stays valid to the end of the period
Cancelling during a period	Any time	No partial refund; your key stays valid to the end of the period

6. How to ask

Email [email protected] with either:

• the email address you used at checkout, or
• your licence key (it starts with SEAI-SE-).

That is all.

7. How long it takes

• We confirm that we have your request within one business day.
• We refund within two business days after that, to the card or PayPal account you paid with.
• The money arrives usually within 5 to 10 business days, depending on your bank or PayPal. That part is outside our control.

8. After a refund

• Your subscription is cancelled and your licence key is no longer valid.
• Pro’s changes become previews again: planned and shown, not applied.
• Everything already applied stays in your shop, and undo of it keeps working while Pro stays installed.
• Your order record is kept as the law requires; see our Privacy Policy.

9. Chargebacks

Please write to us before you open a dispute with your bank or PayPal: we refund quickly. If a dispute is opened without contacting us first, we may suspend the licence while it is resolved.

10. Abuse

We may decline a refund to someone who repeatedly buys and asks for refunds. This protects the customers who pay for Pro.

11. Your statutory rights

This policy does not affect your rights as a consumer under the law of the country where you live. In the United Kingdom and the European Union you may have a 14-day right to cancel an online purchase. Our 30-day guarantee goes further than that; where our policy and your statutory rights overlap, whichever is better for you applies.

12. Contact

Internet Wizard Ltd
2nd Floor Katherine House, 11 Wyllyotts Place
Darkes Lane, Potters Bar
Hertfordshire, EN6 2JD
England
Email: [email protected]